Refund & Cancellation Policy

At Axn Pay, we value your business and satisfaction. Our Refund & Cancellation policy is outlined below to ensure transparency and trust.

1. Cancellation Policy

If you wish to cancel an order, you must do so within 24 hours of placing it. Once an order has entered the processing or shipping phase, it cannot be cancelled. To request a cancellation, please email us immediately at axnpayhelp@gmail.com with your Order Number.

2. Return Policy

We accept returns within 14 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and must be in the original packaging. A receipt or proof of purchase is required.

3. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days depending on your bank.

4. Damaged or Defective Items

If you receive a defective or damaged product, please contact us immediately at axnpayhelp@gmail.com with details and photos of the product and the defect. We will arrange a full replacement or refund at our expense.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: axnpayhelp@gmail.com
• By phone: 9616755333